Payment Related Issues

Q: How do I proceed further if I'm stuck because an OTP code wasn't received?

A: On the OTP screen, select ‘Skip Saving Card’—this lets you proceed without verification.

Q: I'm unable to create or start using my account. It keeps redirecting me to the payment section. I’m a member of Ecommerce Equation, and I’ve already applied the discount code. I believe we’re entitled to a 1-month free trial plus 20% off the monthly subscription as EE members.

A: Yes the coupon code has been applied. You still need to provide a credit card to proceed. You can cancel your subscription during the trial period at any time.

Q: Where can I add the the coupon code I received to try Caimera?

A: You can add your coupon code once you click on "I have a coupon code" to avail the offer.

Updated on: 25/11/2025