Q: FAQs on Credits and Plans

Q: Why do I need credits? A: Credits are tokens required to perform certain actions on Caimera. Learn more about <a href="https://help.caimera.ai/en/article/credits-usage-1pshr4i/">Credits Usage</a>. Q: When do credits expire? / What happens to my unused credits? A: Unused credits never expire and will roll over. You can roll over an unlimited number of credits as long as your subscription remains active. If you cancel your subscription, your credits will remain available until the end of your current billing cycle. Once that billing cycle completes and your subscription ends, any remaining credits will be lost. Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited image generation applies to the Editorial Images tool once a product is added, on specific models and plans: <ul> <li>Starter: unlimited generations and edits on the Fast model at 1K.</li> <li>Pro / Enterprise: unlimited generations and edits on the Fast and Pro models at 1K.</li> </ul> Higher resolutions (2K and 4K) and the Max model always consume credits. The Free and Mini plans consume credits on every generation. Unlimited generations means no more stressing about credits and tokens on those models: create as many images as you like. See the full breakdown in <a href="https://help.caimera.ai/en/article/credits-usage-1pshr4i/">Credits Usage</a>. Q: Do you offer editing or photoshop services? A: While AI is amazing, we know it's not perfect yet. Fine elements like embroidery, small text, logos, jew

Q: Credits Usage

Caimera uses a credits system across image and video tools, with different prices depending on your plan (Free, Mini, Starter, Pro). Some actions are unlimited on specific models and plans, while others consume credits per image or per second of video. || The exact credit cost of any action is always shown on the Generate / Edit / Upscale button before you click it. <h6 id="editorialimagesfluid">Editorial Images (Fluid)</h6> <ul> <li>Adding a product is free on all plans.</li> <li>After your product is added, Fast 1K generations are unlimited on Starter and Pro. Pro 1K generations are also unlimited on Pro.</li> <li>Editorial Images generates natively at 1K, 2K or 4K. Any generation can then be upscaled further (up to 14K with Crystal).</li> </ul> | Tool / action | Free | Mini | Starter | Pro/Enterprise | Notes | | Add a product | 0 credits | 0 credits | 0 credits | 0 credits | Product setup is free on every plan. | | Generate: Fast 1K | 1 credit | 1 credit | Free (unlimited) | Free (unlimited) | Unlimited image generation only on Fast 1K for Starter and Pro. | | Generate: Fast 2K | Locked | 2 credits | 2 credits | 2 credits | Higher resolution uses more credits; unavailable on Free. | | Generate: Fast 4K | Locked | 3 credits | 3 credits | 3 credits | 4K Fast is locked on Free and paid on other plans. | | Generate: Pro 1K | 1 credit | 1 credit | 1 credit | Free (unlimited) | Pro 1K is unlimited only on Pro. | | Generate: Pro 2K | Locked | 2 credits | 2 credits | 2 credits | Requires upgrade from Free f

Question 1

Supported Product Categories on the Editorial Images Tool

Accepted Answer

Caimera supports a diverse range of product categories to enhance your e-commerce and advertising workflows. This guide provides an overview of all supported categories and recommendations for optimal outcomes.

Supported Categories

Garments

Including swimwear, lingerie, men's and womenswear.

Bags

Bags are fully supported on Caimera, including handbags, backpacks, wallets, suitcases and other bag styles.

Shoes

Footwear including sneakers, heels, boots, and casual shoes are supported categories. These products work well in Caimera's tools, providing excellent results for lifestyle and product-focused imagery.

Jewelry

Earrings, necklaces, rings, bracelets all wok well on the Editorial tool.

| Use specific category names like 'earrings' for best results.

Accessories

Accessories such as eyewear- sunglasses and spectacles, hats, caps, scarves, phone cases and other complementary items are supported.

#

Question 2

FAQs on Credits and Plans

Accepted Answer

Q: Why do I need credits? A: Credits are tokens required to perform certain actions on Caimera. Learn more about Credits Usage.

Q: When do credits expire? / What happens to my unused credits? A: Unused credits never expire and will roll over. You can roll over an unlimited number of credits as long as your subscription remains active. If you cancel your subscription, your credits will remain available until the end of your current billing cycle. Once that billing cycle completes and your subscription ends, any remaining credits will be lost.

Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited image generation applies to the Editorial Images tool once a product is added, on specific models and plans:

Starter: unlimited generations and edits on the Fast model at 1K.
Pro / Enterprise: unlimited generations and edits on the Fast and Pro models at 1K.

Higher resolutions (2K and 4K) and the Max model always consume credits. The Free and Mini plans consume credits on every generation. Unlimited generations means no more stressing about credits and tokens on those models: create as many images as you like. See the full breakdown in Credits Usage.

Q: Do you offer editing or photoshop services? A: While AI is amazing, we know it's not perfect yet. Fine elements like embroidery, small text, logos, jew

Question 3

Credits Usage

Accepted Answer

Caimera uses a credits system across image and video tools, with different prices depending on your plan (Free, Mini, Starter, Pro). Some actions are unlimited on specific models and plans, while others consume credits per image or per second of video.

|| The exact credit cost of any action is always shown on the Generate / Edit / Upscale button before you click it.

Editorial Images (Fluid)

Adding a product is free on all plans.
After your product is added, Fast 1K generations are unlimited on Starter and Pro. Pro 1K generations are also unlimited on Pro.
Editorial Images generates natively at 1K, 2K or 4K. Any generation can then be upscaled further (up to 14K with Crystal).

Question 4

The Ultimate Guide to Choosing the Right Upscaler

Accepted Answer

Upscaling is the last step in the image generation process after applying products, editing, or resizing layers. Upscalers add more detail to the image and increase the image resolution.

Upscalers intelligently add missing detail and increase image resolution, going far beyond simple pixel stretching to deliver production-ready, high-quality outputs. Editorial Images generates natively at up to 4K; upscaling takes any image, including 4K generations, all the way up to 14K.

Navigate to the left toolbar and click on the Upscale icon, then use the dropdown menu to switch between the Fluid, Crystal, and SeedVR Upscalers.

Select the Upscale icon from the left toolbar, then use the dropdown menu to choose between Upscalers.

The best upscaler for your image depends on the garment type, the level of skin detail needed, whether text or logos are present, and how large you need the final file to be.

1. Fluid Upscaler

Fluid is one of our legacy upscalers, renowned for providing the best skin texture enhancement with smooth, natural transitions. It outputs at 4K and is included free on paid plans.

✅ Best for:

Medium to minimal texture garments (t-shirts, simple silhouettes)
Images where background greenery and smooth skin are priorities
Close-up model shots where hyper-real skin is the goal

🚫 Avoid when: Your image has v

Question 5

Input image guidelines for the Editorial Images Tool

Accepted Answer

To achieve the highest-quality results, make sure your product images follow these guidelines when adding your products to the platform.

1. Accepted Image Types You can upload any of the following image types:

Flat lay images
Mannequin shots
On-model images || Note: For on-model shots and flatlays, ensure all garment details are clearly visible and unobstructed.

2. Number of Input Images You can upload 1–6 images for each product. For the best results, upload images from the same angles you want to generate (e.g., front, back, side, or 3/4 view).

When generating an image, select the matching input angle the AI references only the selected image, not all uploaded images.

Multiple angles simply give you the flexibility to generate accurate views from different perspectives. You can upload upto 6 images of the same product from different angles, such as:

Front view
Back view
Side view
3/4 view
Lighting: Bright, even lighting is essential. Use either studio lighting or outdoor lighting with a high-contrast or white backdrop.
Resolution: Minimum 768px resolution, Recommended 1536px
Garment preparation: The garment should be well-ironed, without any creases.
Hand placement: For on-model or mannequin shots, hands should be kept at the sides and not on top of the garment.

![Input Image Guidelines for shoes](h

Question 6

Payment Related Issues

Accepted Answer

Q: How do I proceed further if I'm stuck because an OTP code wasn't received? A: On the OTP screen, select ‘Skip Saving Card’—this lets you proceed without verification.

Q: I'm unable to create or start using my account. It keeps redirecting me to the payment section. I’m a member of Ecommerce Equation, and I’ve already applied the discount code. I believe we’re entitled to a 1-month free trial plus 20% off the monthly subscription as EE members. A: Yes the coupon code has been applied. You still need to provide a credit card to proceed. You can cancel your subscription during the trial period at any time.

Q: Where can I add the the coupon code I received to try Caimera? A: You can add your coupon code once you click on "I have a coupon code" to avail the offer.

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