Q: FAQs on Credits and Plans

Q: Why do I credits? A: Credits are tokens required to perform certain actions on Caimera. Learn more about <a href="https://help.caimera.ai/en/article/credits-usage-1pshr4i/">Credits Usage</a>. Q: When do credits expire? / What happens to my unused credits? A: Unused credits never expire and rollover. You can have unlimited credits rollover. If you cancel your subscription, your credits are lost at the end of the subscription. Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited generations means no more stressing about credits and tokens! Create as many images as you like. If you hit your daily limit of 200 prompts, you'll be moved to a slower queue. Q: Do you offer editing or photoshop services? A: Generative AI is amazing, but we know it's not there yet. We offer support services to edit garment details on the Pro plan and offer fixes for hands, toes and other inconsistencies. Q: What is a seat? A: A seat is a single user account that can be used to generate images. You can share a seat with your team members. If you need to add more seats, you can do so from the account page. Q: How do I cancel my plan? A: You can cancel your plan any time from the account page. The cancellation will be effective at the end of the current billing cycle, and you will not be charged again. You can continue to use the service until the end of the billing cycle. Q: How do I change (upgrade/downgrade) my plan? A: You can change your p

Q: What kinds of texture and prints are supported on Editorial Image (Fluid) Tool?

Supported Product Categories for Fluid <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/balzacoutput-1_1iudghr.png" alt="Solid garments with detail - for example this jacket worked perfectly" width="300" height="300" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-7_1comq1d.jpg" alt="Placement Prints" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-5_1nzrh7g.jpg" alt="Placement print with 5% fixing in post" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-8_1ia2kti.jpg" alt="Bags work better if you have them on a model" width="300" height="374" /> Not - Supported Categories for Fluid <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-9_vdo33m.jpg" alt="Ribbed fabric and denim would need some post-production/Photoshop" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-2_12r4m48.jpg" alt="Delicate prints need fixing in photoshop" width="300" height="374" />

Question 1

Supported Product Categories on Editorial Image (Fluid) Tool

Accepted Answer

Caimera supports a diverse range of product categories to enhance your e-commerce and advertising workflows. This guide provides an overview of all supported categories and recommendations for optimal outcomes.

Supported Categories

Garments

Including swimwear, lingerie, men's and womenswear.

Bags

Bags are fully supported on Caimera, including handbags, backpacks, wallets, suitcases and other bag styles.

Shoes

Footwear including sneakers, heels, boots, and casual shoes are supported categories. These products work well in Caimera's tools, providing excellent results for lifestyle and product-focused imagery.

Jewelry

Earrings, necklaces, rings, bracelets all wok well on the Editorial tool.

| Use specific category names like 'earrings' for best results.

Accessories

Accessories such as eyewear- sunglasses and spectacles, hats, caps, scarves, phone cases and other complementary items are supported.

#

Question 2

FAQs on Credits and Plans

Accepted Answer

Q: Why do I credits? A: Credits are tokens required to perform certain actions on Caimera. Learn more about Credits Usage.

Q: When do credits expire? / What happens to my unused credits? A: Unused credits never expire and rollover. You can have unlimited credits rollover. If you cancel your subscription, your credits are lost at the end of the subscription.

Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited generations means no more stressing about credits and tokens! Create as many images as you like. If you hit your daily limit of 200 prompts, you'll be moved to a slower queue.

Q: Do you offer editing or photoshop services? A: Generative AI is amazing, but we know it's not there yet. We offer support services to edit garment details on the Pro plan and offer fixes for hands, toes and other inconsistencies.

Q: What is a seat? A: A seat is a single user account that can be used to generate images. You can share a seat with your team members. If you need to add more seats, you can do so from the account page.

Q: How do I cancel my plan? A: You can cancel your plan any time from the account page. The cancellation will be effective at the end of the current billing cycle, and you will not be charged again. You can continue to use the service until the end of the billing cycle.

Q: How do I change (upgrade/downgrade) my plan? A: You can change your p

Question 3

Input image guidelines for Editorial Images Tool- Fluid

Accepted Answer

To ensure the best possible results for your, here are some guidelines when adding your products:

Acceptable image types: Mannequin shots, model shots, and flat lays are all acceptable, provided that garment details are clear in the flat lay images. (For example, a strappy dress on the floor may not be clear, as the placement of the straps would be ambiguous).
Number of input images: A minimum of three images showcasing a variety of poses. This allows you to select the pose that most closely matches your own for the try-on.
Lighting: Bright, even lighting is essential. Use either studio lighting or outdoor lighting with a high-contrast or white backdrop.
Resolution: Images must be at least 1K resolution and upto 4K resolution.
Garment preparation: The garment should be well-ironed and styled as you'd like it to appear in the final output (e.g., tucked in or out, paired with desired pants you want in the output).
Hand placement: For model or mannequin shots, hands should be kept at the sides and not on top of the garment.

Input Image Guidelines for shoes Flatlays and Ghost mannequin input images:

![Flatlay input images for Editorial tool](https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b3

Question 4

Payment Related Issues

Accepted Answer

Q: How do I proceed further if I'm stuck because an OTP code wasn't received? A: On the OTP screen, select ‘Skip Saving Card’—this lets you proceed without verification.

Q: I'm unable to create or start using my account. It keeps redirecting me to the payment section. I’m a member of Ecommerce Equation, and I’ve already applied the discount code. I believe we’re entitled to a 1-month free trial plus 20% off the monthly subscription as EE members. A: Yes the coupon code has been applied. You still need to provide a credit card to proceed. You can cancel your subscription during the trial period at any time.

Q: Where can I add the the coupon code I received to try Caimera? A: You can add your coupon code once you click on "I have a coupon code" to avail the offer.

Question 5

What kinds of texture and prints are supported on Editorial Image (Fluid) Tool?

Accepted Answer

Supported Product Categories for Fluid Solid garments with detail - for example this jacket worked perfectly

Placement Prints Placement print with 5% fixing in post Bags work better if you have them on a model

Not - Supported Categories for Fluid

Ribbed fabric and denim would need some post-production/Photoshop Delicate prints need fixing in photoshop

Question 6

Credits Usage

Accepted Answer

Here's how Credits usage works on Caimera's tools-

| Tool Name | Action | Credits Charged | Notes | | ---- | | Editorial Images Tool (Fluid) | Add a product | 40 credits | Unlimited image generation (poses, models, backgrounds) after product add | | | Generate images | 0 credits | No additional charges after product is added | | | Photoshop edit | 30 credits per image | Only available on Pro plan, includes any number of edits on 1 image | | Upscaling | Fluid Upscaler (upto 4k Resolution) | 0 credits | Only available on paid Caimera plans | | | Crystal Upscaler (upto 4k Resolution) | 1 credit per image | Only available on paid Caimera plans | | Model/Background Swap Tool (Click) | Generate 1 image | 10 credits | Each image costs 10 credits | | | Generate 2 images | 20 credits | Cost scales linearly with number of images | | Image to Video Tool (Move) | 1 clip (Pro Model) | 10 credits | Produces 5-second video | | | 2 clips (Pro Model) | 20 credits | Produces 10-second video, Cost scales linearly with number of clips | | | 1 clip (Kling 2.6 Pro) | 6 credits | Produces 5-second video | | | 2 clips (Kling 2.6 Pro) | 12 credits | Produces 10-second video, Cost scales linearly with number of clips | | | Generate audio 1 clip (Kling 2.6 Pro) | 3 credits | Produces audio for 5-second video, Cost scales linearly with number of clips | | | 1 clip (Kling 3.0 Pro) | 9 credits | Produces 5-second video | | | 2 clips (Kling 3.0 Pro) | 18 credits | Produces 10-second video, Cost

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