Refunds & Cancellations

• Cancel Subscription

  How can I cancel my subscription? Head over to the settings page at app.caimera.ai/settings to cancel your subscription at any time. If your billing cycle has already started, you will have access to Caimera till the end of the billing cycle, the card will not be charged again. If your are cancelling during your Trial period, you will however lose access immediately. All your collected credits will be lost at the end of the billing cycle when you cancel your subscription.Some readers

Credits and Subscription Plans

• FAQs on Credits and Plans

  Q: Why do I credits? A: Credits are tokens required to perform certain actions on Caimera. Learn more about Credits Usage. Q: When do credits expire? / What happens to my unused credits? A: Unused credits never expire and rollover. You can have unlimited credits rollover. If you cancel your subscription, your credits are lost at the end of the subscription. Q: What does unlimited generations mean? What is your fair usagePopular

• Credits Usage

  Here's how Credits usage works on Caimera's tools-Some readers

Payment Related Issues

• Payment Failure

  Here are some things you can try if you're facing issues with payment: Try a different browser or diferent network. If VPN is on then turn it off and try again Clear browser cache and cookies and try again. If the issue still persists, please contact us via the in-app chatFew readers

• Payment Related Issues

  Q: How do I proceed further if I'm stuck because an OTP code wasn't received? A: On the OTP screen, select ‘Skip Saving Card’—this lets you proceed without verification. Q: I'm unable to create or start using my account. It keeps redirecting me to the payment section. I’m a member of Ecommerce Equation, and I’ve already applied the discount code. I believe we’re entitled to a 1-month free trial plus 20% off the monthly subscription as EE members. A: Yes the coupon code has been applied. YoPopular

• Student Discounts

  We offer a 25% discount to students and educational institutions on the Starter Plan for 1 year. Reach out to us with the following details Photo ID Name of your college Details of your courseFew readers

• Understanding Plan Proration: Credits & Charges When Upgrading or Downgrading

  What is Proration? Proration is a billing adjustment that ensures you pay fairly when you change your subscription plan during a billing cycle. When you upgrade or downgrade, we calculate charges based on the time remaining in your current billing period. Key Points: Prorations happen when you upgrade, downgrade your plan, or change the number of seats You pay for what you use and receive credit for unused time Prorations are calculated automatically by Stripe and our systemFew readers

• How to apply a Coupon Code on Caimera

  Follow the steps shown below to apply the coupon code: (https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b39f9b00/515tx8ev.png =900x506) (https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b39f9b00/61h7ypko.png =900x506) (https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b39f9b00/7189qvdl.png =900x506) (https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b39f9b00/8h43c93.png =900x506) (https://storage.crisFew readers

• How can I add more users to my workspace?

  How can I add a team member to my workspace? / How can I add a seat to my subscription plan? To add users to your workspace, you need buy seats. Q: What is a seat? A: A seat is a single user account that can be used to generate images. You can share a seat with your team members. If you need to add more seats, you can do so from the account page. Q: How does billing work for the seats I purchase? If you're on the Starter plan, the workspace is billed at 45$ for each teammate, you wFew readers