Articles on: Billing

How to Update your payment method

There are a few common situations where you may need to update your payment details on Caimera:

Your recent subscription payment failed or your account shows a "Fix payment method” banner.
Your card has expired or is about to expire.
You’ve received a new card from your bank (lost, stolen, or reissued).
You want to switch to a different card or update billing details for internal finance/compliance.

In these cases, updating your payment information ensures your subscription stays active and your team can continue using Caimera without interruptions.

Follow these steps to update your payment method and information:

Step 1: Click on 'Fix Payment Method'

Step 2: Open the payment settings

Step 3: Click on 'Update Payment Method'

Step 4: Click on 'Add payment method' and click on 'Continue'

Step 5: Enter the new payment details and click 'Continue'

Once updated successfully, future subscription renewals will be charged to your new payment method.

Updated on: 26/02/2026

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