Q: FAQs on Credits and Plans

Q: When do credits expire? A: Credits never expire and rollover. You can have unlimited credits rollover. If you cancel your subscription, your credits are lost at the end of the subscription. Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited generations means no more stressing about credits and tokens! Create as many images as you like. If you hit your daily limit of 200 prompts, you'll be moved to a slower queue. Q: Do you offer editing or photoshop services? A: Generative AI is amazing, but we know it's not there yet. We offer support services to edit garment details on the Pro plan and offer fixes for hands, toes and other inconsistencies. Q: What is a seat? A: A seat is a single user account that can be used to generate images. You can share a seat with your team members. If you need to add more seats, you can do so from the account page. Q: How do I cancel my plan? A: You can cancel your plan any time from the account page. The cancellation will be effective at the end of the current billing cycle, and you will not be charged again. You can continue to use the service until the end of the billing cycle. Q: How do I change (upgrade/downgrade) my plan? A: You can change your plan any time from the Settings page of your workspace. Q: What kind of support is available for Caimera Starter? A: We provide support over email and chat with a 24 hour response time. Pro plan users get 1:1 training and support

Q: What kinds of texture and prints are supported on Editorial Image (Fluid) Tool?

Supported Product Categories for Fluid <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/balzacoutput-1_1iudghr.png" alt="Solid garments with detail - for example this jacket worked perfectly" width="300" height="300" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-7_1comq1d.jpg" alt="Placement Prints" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-5_1nzrh7g.jpg" alt="Placement print with 5% fixing in post" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-8_1ia2kti.jpg" alt="Bags work better if you have them on a model" width="300" height="374" /> Not - Supported Categories for Fluid <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-9_vdo33m.jpg" alt="Ribbed fabric and denim does not generate amazingly" width="300" height="374" /> <img src="https://storage.crisp.chat/users/helpdesk/website/c8bf533b39f9b00/shot-on-2_12r4m48.jpg" alt="Delicate prints need fixing in photoshop" width="300" height="374" />

Question 1

Supported Product Categories on Editorial Image (Fluid) Tool

Accepted Answer

Supported Categories

Caimera is built and focused on garment and apparel categories. It works well for solids, large prints and placement prints. Fine detailed prints, ribbed textures, denim may not work the best. We recommend using click for these types of products. Read more about types of garments supported here

Shoes, Bags and Accessories

These products also work well in Fluid, but have similar limitations with regards to texture and very fine print. Additionally keep in mind, if that the accessories constitute a very small part of the image. eg a very distant photo of shoes, the AI will have difficulty recreating it with enough detail.

Jewellery and Cosmetics

Jewellery and cosmetics are not supported with Fluid. We recommend using Click.

Cars, Appliances and Others

These categories with rigid body types also work fairly well. Draw a larger mask using the Try-On Tool to give the AI more freedom to generate. The size/perspective of the product will need to be estimated by the user.

Question 2

How to get accurate products in Editorial Images (Fluid) with 'Apply Product' Feature

Accepted Answer

In this article, you'll learn how to introduce a product into an image using the 'Apply Product' tool on Editorial Images (Fluid).

${youtube}How to Apply Your Product to an AI Image Using Apply Product

Step 1: Start by selecting the product you want to introduce into an image. In this case, we're using a shirt.

Step 2: Click on the 'Apply Product' button, located under the Shoot button.

'Apply Product' button on Fluid

Step 3: The auto masking feature will generate a product mask automatically.

Auto masking on Fluid

Step 4: Confirm that the AI has correctly masked the shirt.

Step 5: Edit the mask if needed, making it bigger if necessary. It's okay if it bleeds onto the background. If the mask seems incorrect or hasn't covered your entire garment, edit the mask using the Brush tool. Use the Erase tool to erase the mask if needed.

Grow the mask

| Do not mask over hands or toes, this can distort the hands and toes and will require manual correction later

Step 6: From the 'Apply Product' input image gallery, select a product image with a pose similar to the

Question 3

FAQs on Credits and Plans

Accepted Answer

Q: When do credits expire? A: Credits never expire and rollover. You can have unlimited credits rollover. If you cancel your subscription, your credits are lost at the end of the subscription.

Q: What does unlimited generations mean? What is your fair usage policy? A: Unlimited generations means no more stressing about credits and tokens! Create as many images as you like. If you hit your daily limit of 200 prompts, you'll be moved to a slower queue.

Q: Do you offer editing or photoshop services? A: Generative AI is amazing, but we know it's not there yet. We offer support services to edit garment details on the Pro plan and offer fixes for hands, toes and other inconsistencies.

Q: What is a seat? A: A seat is a single user account that can be used to generate images. You can share a seat with your team members. If you need to add more seats, you can do so from the account page.

Q: How do I cancel my plan? A: You can cancel your plan any time from the account page. The cancellation will be effective at the end of the current billing cycle, and you will not be charged again. You can continue to use the service until the end of the billing cycle.

Q: How do I change (upgrade/downgrade) my plan? A: You can change your plan any time from the Settings page of your workspace.

Q: What kind of support is available for Caimera Starter? A: We provide support over email and chat with a 24 hour response time. Pro plan users get 1:1 training and support

Question 4

Payment Related Issues

Accepted Answer

Q: How do I proceed further if I'm stuck because an OTP code wasn't received? A: On the OTP screen, select ‘Skip Saving Card’—this lets you proceed without verification.

Q: I'm unable to create or start using my account. It keeps redirecting me to the payment section. I’m a member of Ecommerce Equation, and I’ve already applied the discount code. I believe we’re entitled to a 1-month free trial plus 20% off the monthly subscription as EE members. A: Yes the coupon code has been applied. You still need to provide a credit card to proceed. You can cancel your subscription during the trial period at any time.

Q: Where can I add the the coupon code I received to try Caimera? A: You can add your coupon code once you click on "I have a coupon code" to avail the offer.

Question 5

What kinds of texture and prints are supported on Editorial Image (Fluid) Tool?

Accepted Answer

Supported Product Categories for Fluid Solid garments with detail - for example this jacket worked perfectly

Placement Prints Placement print with 5% fixing in post Bags work better if you have them on a model

Not - Supported Categories for Fluid

Ribbed fabric and denim does not generate amazingly Delicate prints need fixing in photoshop

Question 6

Input image guidelines for Editorial Images Tool- Fluid

Accepted Answer

To ensure the best possible results for your, here are some guidelines when adding your products:

Acceptable image types: Mannequin shots, model shots, and flat lays are all acceptable, provided that garment details are clear in the flat lay images. (For example, a strappy dress on the floor may not be clear, as the placement of the straps would be ambiguous).
Number of input images: A minimum of three images showcasing a variety of poses. This allows you to select the pose that most closely matches your own for the try-on.
Lighting: Bright, even lighting is essential. Use either studio lighting or outdoor lighting with a high-contrast or white backdrop.
Resolution: Images must be at least 1K resolution and upto 4K resolution.
Garment preparation: The garment should be well-ironed and styled as you'd like it to appear in the final output (e.g., tucked in or out, paired with desired pants you want in the output).
Hand placement: For model or mannequin shots, hands should be kept at the sides and not on top of the garment.

Input Image Guidelines for shoes Flatlays and Ghost mannequin input images:

![Flatlay input images for Editorial tool](https://storage.crisp.chat/users/helpdesk/website/-/c/8/b/f/c8bf533b3

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